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CICD Implementing Cisco Collaboration Devices Print

This authorized five-day course provides the learners with the knowledge and skills to operate Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solution maintenance and how daily tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence.

Accredited course for Continuing Education of Pedagogical Staff

Course length: 5 days


List price: 50 000 CZK (without VAT)

This course has no dates set. If you are interested in setting a new one, please contact skoleni@oksystem.cz.

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  • Students will be able to

    • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
    • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
    • Describe how to maintain a Cisco Unified Communications solution
  • Course requirements

    • Basic knowledge of Cisco IOS
    • Some experience with Cisco Unified Communications Manager and Cisco Unity Connection are desirable
  • This course is intended for

    • Network/voice administrators
    • Applicants for CICD 210-060 exam, which is the part of CCNA Collaboration (Cisco Certified Network Associate Collaboration) certification
  • Literature

    • All participants will receive original Cisco student and lab guides.
  • Hardware

    Labs are practised on physical Cisco devices. Classrooms are equipped with high-performance computers with Internet access and the possibility of wireless connection.

  • Syllabus

    Chapter 1: Cisco Unified Communications Solutions

    Chapter 2: Administrator and End User Interfaces

    Chapter 3: Call flows in Cisco Call Control Platforms

    Chapter 4: Endpoint and End-User Administration

    Chapter 5: End User Telephony and Mobility Features

    Chapter 6: Cisco Unity Connection and Cisco Unified Communications IM and Presence Service

    Chapter 7: Cisco Unified Communications Solutions Maintenance

  • Dependencies

    CCNA Collaboration

    CCNA Collaboration

    CCNP Collaboration

    CCNP Collaboration

    CertificationCisco

    CertificationCisco
OKsystem a.s.
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