Understanding Cisco Collaboration Foundations

This course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

Course length: 5 days (8:30 - 16:00)

List price: 55 000 CZK (without VAT)

This course has no dates set. If you are interested in setting a new one, please contact skoleni@oksystem.cz.

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• Students will be able to

  • Administer a single-site Cisco Unified Communications Manager, handling daily tasks such as add, moves, changes and deletions of phones, video endpoints, and users
  • Configure Jabber devices and implement common endpoint features including call park, shared lines, pickup groups, and phone button templates
  • Introduce you to the SIP protocol, how calls are connected, and how media codes are determined
  • Introduce you to the capabilities and basic configuration of an SIP gateway for PSTN access
  • Introduce you to the dial plan elements used to route calls, and the class-of-service capabilities to control who can route calls where
  • Administer Cisco Unity Connection handling daily tasks such as add, moves, and changes and deletions of voicemail boxes and users
  • Administer maintenance tasks and use the troubleshooting tools available on Cisco Unified Communications Manager and Cisco Real-time Monitoring Tool
  • Continuing Education credits towards recertification (30 credits) 

• Course requirements

  • No prerequisites

• This course is intended for

  • Students preparing to take the CCNP Collaboration certification
  • Network administrators
  • Network engineers
  • Systems engineers 

• Literature

  All participants will get original Cisco student and lab guides and time limited remote access to lab environment.

• Hardware

  Labs are practiced on Cisco delivered Virtual lab environment. Classrooms are equipped with high-performance computers with Internet access and the possibility of wireless connection.

• Syllabus

  • Define Collaboration Technology and Benefits
  • Administering Initial Parameters for Cisco Unified Communications Manager
  • Exploring Endpoints and the Registration Process
  • Exploring Codecs and Call Signaling
  • Managing Users in Cisco Unified Communication Manager
  • Describing a Basic Dial Plan
  • Describing Class of Service
  • Enabling Endpoints and Features
  • Describing the Cisco ISR as a Voice Gateway
  • Exploring Cisco Unified Communication Manager Media Resources
  • Reporting and Maintenance
  • Exploring Additional Requirements for Video Endpoints
  • Describing Cisco Unity Connection

   

  Lab outline: 

  • Configure Cisco Unified Communication Manager Initial Parameters
  • Configure the Cisco Unified CM Core System Settings
  • Configure an Access Switch for an Endpoint
  • Deploy an IP Phone Through Auto and Manual Registration
  • Administer Endpoints in Cisco Unified Communications Manager
  • Create a Local User Account and Configure LDAP
  • Adding Users in Cisco Unified Communications Manager Create a Basic Dial Plan
  • Explore Partitions and Call Search Spaces
  • Explore Private Line Automatic Ringdown (PLAR)
  • Deploy an On-Premise Cisco Jabber® Client for Windows
  • Implement Common Endpoint Features
  • Implement Single-Site Extension Mobility Configure Jabber
  • Configure Voice over Internet Protocol (VoIP) Dial Peers
  • Configure Integrated Service Digital Network (ISDN) Circuits and Plain Old Telephone Service (POTS) Dial Peers
  • Control Access to Media Resources
  • Use Reporting and Maintenance Tools
  • Explore Endpoint Troubleshooting Tools
  • Examine the Integration between Unity Connection and Cisco Unified CM
  • Manage Unity Connection Users